June is Effective Communications Month — Talk Your Way to Success

June 1st, 2010

Successful entrepreneurs are great visionaries, but they also share the gift of gab.  They know how to communicate their ideas in an engaging way so others can see and embrace the vision too.  More simply stated, they are excellent story-tellers and evangelists for their companies.

In today’s competitive marketplace, communication skills are an important competitive advantage.  In fact, Diane DiResta, a professional speech coach and author of “Knockout Presentations: How to Deliver Your Message with Power, Punch and Pizzazz,”  says “If you aren’t speaking with power and confidence, you are leaving money on the table.  The people who are good with presentation and communication skills get more jobs, promoted more, get more sales and get more business.”

I concur 100 percent with DiResta’s analysis.  No one can sell your business better than you.  Yet, not everyone is a natural communicator.  Many business owners are fearful of making presentations or speaking in public.  But that doesn’t mean you can’t overcome your fears and learn to present with confidence.

Pubic speaking is still the number one fear – even outranking death.  According to DiResta, although people have many different reasons to explain their fears, it really boils down to the fear of humiliation.  “So when I work with people I work on recovery strategies.  We look at the worst things that could happen and then have a response or recovery strategy in mind. “

Overcoming the fear of making presentations and learning to communicate like a pro, means just getting out there and doing it.  DiResta recommends starting off with small opportunities, such as speaking on a panel.  And whatever you do, don’t forget to breathe, she adds.  When you are fearful, you tend to hold your breath, and that of course can make you feel light headed.  So take nice deep breaths.

Communication skills are also important in less formal settings such as voice mail and social media.  First, let’s talk about voice mail.  Personally, I hate listening to voice mails because most people ramble on and on and wait to the very last minute to leave a call-back number.  If I don’t get it the first time, I have to listen to the rambling message all over again.  What a productivity eater!

So DiResta says to think of voice mail as another communication strategy.  You want to be brief, and leave your number at the beginning and the end of the message — slowly.

Utilizing social media is also another extension of your business communication strategy.   Always keep in mind your company’s brand and reputation is at stake in the cyber-networking world.  DiResta reminds us to be professional and to add value in our communications.  There should be a certain amount of personal disclosure for engagement because people want to know you but you should remain primarily focused on the main purpose of the communication which is business.

To learn more about how you can enhance your communication skills, listen to my podcast interview with Diane DiResta.  http://www.susansoloviconline.com/podcasts/



Women’s History Month Tribute to Pioneering Entrepreneur: My Mother!

March 3rd, 2010

Every year during Women’s History Month, my thoughts turn to my mother.  Why?  Because my mom was a pioneer in the field of women business ownership.

Mom became an entrepreneur at the end of World War II which was unheard of in those days.  The war left her a young widow, and she was determined to provide for herself.  Partnering with her brother who was just returning from the war, they pooled their resources and opened a furniture store in a rural Missouri town.  I’ve heard many great stories about my mother’s ability to sell!  She was a dynamo, and the business thrived as a result.

Then, Cupid’s arrow struck again when my mother met the man who became her second husband, my father.  Dad worked in a town about 60 miles away from where my mother lived so when they got married, mom sold her interest in the furniture store and moved to the town where dad was employed.

Being a traditional wife didn’t appeal to my mom.  So she found a business to buy – a children’s clothing store – which became Wilson’s Tot Shop.  Her timing was interesting given the fact my birth was only months away.

Her success with the children’s shop mirrored what she had enjoyed in the furniture business, and she expanded adding women’s clothing, gifts and dry goods.  With no business or marketing education, she inherently knew how to build her customer base.  The front page of an old local newspaper shows a picture of my mother in her shop with a package ready to ship to Queen Elizabeth as a gift for the newly born Prince Andrew.  She knew how to get the press!

As Dad watched my mother’s business grow, the entrepreneurial bug bit him.  Employed as a funeral director at one of the town’s well-established funeral homes, he decided it was time to strike out on his own.  So in 1963, my mom and dad became business partners and founded Wilson Funeral Home.  Together they made a great team.  Mom ran the business operations and my Dad had an admirable ability to build strong customer relationships.  Some people believed they’d never make it to Heaven unless my Dad took care of their final arrangements.

For a few years, mom tried to juggle the clothing store and the funeral home, but it became too much so she sold the clothing store.  Because of their professionalism and commitment to the community, my parent’s business prospered, and they eventually succeeded in acquiring both of their competitors.  They sold the business it in 1999

Mom passed away in 2001 with Alzheimer’s.  My biggest regret is never spending time with her learning what it was like to be a woman business owner in the “June Clever” era.  Despite the challenges and discrimination I know she dealt with she managed to succeed.   And when I start to think life isn’t fair, all I have to do is stop to think about my mom who did it without the resources women business owners have today.

I love to hear the stories people share with me about her courage and leadership.

The former high school band teacher told me my mother single-handedly raised $20,000 to purchase new band uniforms.  A local hair stylist shared the story of how my mother came to her aid when she could not get out bed one morning because of pain. My mother rushed her to a physician in a nearby town who said he wasn’t taking any new patients.  Well, that is until he encountered my mother who called him to say, “I am on my way to your office with my friend, and you will see her.”  And he did.

The most important lessons my mother taught me were:  never be afraid of hard work; always be willing to help others; and never stop believing in yourself.

“Susan,” she’d say, “You can be anything you want to be in this world as long as you are willing to work hard enough to achieve it.”

There are many women like my mother who struggled and faced discrimination in order to create opportunities for us. As we celebrate women’s history month, remember the great women in your life and don’t let their work be for naught.  Women have made significant progress in business, but that progress has come on the backs of women who forged ahead, clearing the way.  It is our duty to keep improving and widening the path.   It’s our turn to carry the torch for future generations.


Pink-Slipped? Don’t Burn Your Bridges.

January 9th, 2010

A number of years ago,  I wrote a book called “Reinvent Your Career.”  One of the best pieces of advice I discovered while doing research for the book, was the importance of not burning bridges.  According to the experts,  it’s the most damaging mistake people make when their employment is terminated.  Sure, it’s human nature to feel hurt and angry and it’s normal to want to lash out, but trust me, leaving on a high note is the smartest thing you can do.

First, it demonstrates you are a person of integrity with a high degree of professionalism.  That’s important for any future endeavors.  Secondly, we live in a small world and you never know when past relationships will be important in the future.

Many employees who are downsized, decide to start their own businesses.  And sometimes a former employer, may become your first customer.  That’s particularly true in today’s economy because more and more companies are choosing to out-source job functions.  What better way to jump start your entrepreneurial journey?     Additionally, former employers, supervisors or co-workers can be your best marketers.  Because they have worked closely with you, their opinions carry tremendous weight and credibility.  All you have to do is ask them to help you spread the word through their networks.

Finally, exiting your employment on a bad note only makes you look foolish.  Is that the legacy you want to leave behind?  I don’t think so.

So if a pink slip is in your future, think about the consequences of your actions.  If you’re interested in more tips on handling a lay-off and reinventing your career check out my book:  Reinvent Your Career: Obtain the Success You Deserve and Desire.