8 Common Business Plan Mistakes Small Businesses Make.

August 28th, 2010

Starting and building a small business is challenging and risky.  Statistics show more than half of all small businesses fail in the first three years.  Writing a business plan is an essential first step for any business start-up to enhance your opportunity for success.

A business plan helps you evaluate the strength of your business concept.  Is this business a sustainable business that can create revenue and make a profit? Additionally, a business he plan also serves as kind of a blueprint to help guide you as you build your business by establishing goals and objectives so you can stay on track.  A lot of small businesses lose focus in the early years, and as a result they become a failure statistic.

If you are struggling with creating a business plan for your business, here are some common mistakes business owners make and how you can avoid them.

1.  Procrastinating.  The thought of writing a business plan is overwhelming and can be intimidating.  As such, business owners put if off and it never gets done.  My best advice.  Just do it!  Get started and think of it as a process rather than another task to mark off your “to-do” list. You won’t have all the answers at first, but it is the exercise of finding the answers that is important.

2.  Outsourcing the Plan.  As the business owner you are the one who has to deliver the plan results so you need to be intimately involved in the process of writing the plan.  If you hire someone to write it for you, it’s just a bunch of paper.  It’s okay to work with professionals to advise you, but it’s not a good idea to hand off the project and walk away.

3.  Inflating the Opportunity,  Entrepreneurs are eternal optimists.  Therefore, it is easy to get caught up with our business idea and inflate the opportunity.  Naturally, we’d like to think everyone is a potential customer.  In reality, that’s never going to be the case.  Yet, start-ups get over-zealous and they think they can sell millions when in reality it is more realistic to think in the thousands.

4.  Underestimating Start-up Costs  It always takes more money than you think.  So you really need to do your homework.  And don’t forget about your personal income needs when you estimate your costs.  Most businesses don’t start off making money so your personal financial needs should be part of your calculations.

5.  Overestimating Growth.  Rapid, hockey stick growth is not reasonable in today’s economy.  Your projections should match reasonable market trends.  Plus, it usually takes longer to build a business than you anticipate.  If your plan calls for rapid growth you may find yourself struggling to keep the doors open.

6.  Too Vague  Because pulling together all the information you need to write a good plan is time consuming, a lot of business owners take the easy way out and are too vague.  They don’t have the detail they need to support their conclusions.

7.  Too Detailed  A business plan is not a novel.  The more concisely it is written the better.

8.  Hung-up On Format.  As long as a business plan makes sense, the format you use isn’t critical.  Unless perhaps you are dealing with a venture capitalist that requests a certain form, but most small business start-ups don’t go after VC money.  A banker once told me the best business plan he’d ever seen was written on the back of a paper grocery bag.

There are excellent resources on the Internet to help you write your business plan.  Also, small business development centers are located around the country and they provide counseling and assistance to small businesses.  You can find one near you at www.asbdc-us.org.


To Hire or Not to Hire Your First Employee? That is the Question.

June 19th, 2010

Small businesses usually start-off as a one-man show.  When you are the owner you do everything from emptying the trash to collecting the cash.  As your business grows, however, it can reach a point where the volume of work is overwhelming.  That’s not a bad thing in terms of your business success, but it can cause you to become stressed out and burned out.  There are only 24 hours in every day and there’s only so much one person can accomplish.

Reaching this point in your entrepreneurial journey is a pivotal moment.  It’s the proverbial fork in the road.  The direction you choose will have a lasting impact on your business.  You recognize the need for additional manpower to manage the business but the thought of committing to more overhead is scary.  However, you also realize if you don’t add additional resources then you’ll stagnate at your current level of business.  It’s a catch 22 in many respects.

So how do you know what to do?  When is the right time to hire your first employee?  The answer: When the business is ready.  When you are ready.  And when adding employees is in  strategic alignment with your vision for the business.

First, review your business goals.  If you desire to build a sustainable business enterprise, then it is going to take more than one set of hands to get you to that point.  My theory about adding employees is what I call the MYTOP theory.  MYTOP stands for multiply yourself through other people.  Your first employee should be someone who complements your skill set so you can focus more of your time and energy on the things that you do well and add the most value to your business.  So step number one before you hire anyone is to analyze your strengths and weaknesses.

Next, remember to hire smart, not fast.  Clearly identify your business needs.  That means you need to write a job description.  Yes, I realize this is tough because you’ve never had anyone work for you before so how do you really know what the job is going to entail.  Now is the time to figure it out.  It’s important for you to define your expectations so you can identify the right candidate.  It’s also important for your employee.  Without established expectations the chances of failure are great.  Not to mention the frustration it can cause for both of you.

Determine your salary range for the new position.  Committing to a salary is the scary part.  Recognize when you hire someone, in order to get the type of individual you need to help you grow your business, you may have to take a salary cut yourself.  In fact, many entrepreneurs find they have to miss a paycheck here in and there in order to make sure their employees or paid.  Are you ready to make that commitment?  It’s another form of making a financial investment in your business.  However, if you choose wisely the rewards are worth it because two people can accomplish more than one.

Finally, avoid hiring family and friends. I would venture to say 90 percent of the time hiring a friend or a family members ends in a disaster.   When things go awry, good, long-term friendships are destroyed and family gatherings tur out to be extremely uncomfortable.

What if the friend or family member is willing to work for free or a below market-value salary, and your cash flow is tight? Remember the adage you get what you pay for?  Your friends and family typically mean well and they think they are doing you a favor because they want you to succeed.  The operative word here is “favor”.  Remember that!  Because when someone thinks they are helping you out and doing you a favor, then it’s not a “real” job, and you aren’t really the “boss.”  Chances are they won’t take you or the job seriously, and could easily leave you high and dry when you need them the most.

Building the right team can help you grow your business faster than you can ever do it alone.  But make sure you do it carefully and make smart choices.

For more check out my interview on ABC News Now “Good Money”.


Serving up Delectable Dishes May Help Start-up Restaurant Find Investment Dough

February 11th, 2010

Q. “I’ve been working as a Sous chef at a restaurant for nearly 10 years. I have some money saved up to start my own restaurant but I’m not sure how to go about gathering investors. What kind of business plan would I need to entice future investors? How can I make myself stand out?”

Having money saved is a good first step toward your goal of launching your own restaurant.  Whether you are seeking debt financing – meaning a traditional bank loan – or equity financing from investors, you must have your own funds to invest in the business.  Additionally, a good personal credit rating is imperative.  Lenders and investors will review your past financial history as an indication of your creditworthiness and ability to make your enterprise a success.  If you haven’t been able to handle your personal finances well, then there is an assumption you won’t handle the finances of your business responsibly either.

Now, let’s talk about your business plan.  You are correct about the need to create a solid business plan to attract investors.  Certainly, a decade of experience as a sous chef is a good starting point.  Investors expect to see relevant experience and expertise as one element of the business plan.  But as you have noted in your question, you need to make the plan sizzle so as to entice potential investments.

Investors are primarily looking at a few key items.  First, they want to know what void in the market your restaurant is going to fill.  In other words, how are your culinary creations and delectable dishes going to differ from the thousands offered by competing restaurants?  Prospective investors expect to see a plan reflecting extensive research regarding the marketing opportunity.

Secondly, your business plan needs to specifically state how much money you are looking to raise and precisely how you plan to use it.  This requires a considerable amount of preparation on your part.  Vague estimates aren’t going to cut it.  The investors need to know you have researched your start-up costs and that you have a clear picture of what it is going to take to get the business up and running.  You don’t want to miscalculate your costs and run out of money before you get the doors open.  And don’t forget to include working capital into your start-up costs.  Once the doors open, you’ll need working capital to run the business until it begins generating enough revenue to sustain itself.

Finally, and most importantly, investors look at financial projections.  How much revenue do you expect the business to generate over the next few years?  Your financial projections should indicate an approximate time frame for repayment of the investment.  Most investors expect to see a return on their investment of 20 percent or higher over some period of time.  However, each investor is different so make sure you get good professional advice.

Don’t be intimated by the business plan process.  The shorter and more concise your plan is the better.  Investors don’t want to spend a long time digging to get the information they need to determine whether investing in your culinary dream will pan out in profits for them.

I don’t want to rain on your parade, but I will caution you that finding investors for a start-up restaurant can be a struggle.  As a rookie to restaurateurs it may be easier to look for several investors who invest smaller amounts than searching for one major investor.  One of the best ways to being your search for funds is to start with current customers, family and friends.  Attorneys and accountants may also be helpful in identifying potential investors.

Once you have identified some serious potential investors serve up a few of the signature dishes you are planning for the new restaurant’s menu.  Before desert your guests may be reaching for their checkbooks.   Consider Chef Timothy Dean who tried to open his own eatery.  His attorney put together a small gathering of potential investors and Dean brought the food, his laptop and business plans.  Dean set up shop with hotplates and he cooked in front of the group.  The young chef kept the small group entertained describing each dish he was preparing, the food costs and projections described in the business plans they had in their hands.  Dean wasn’t empty handed when the cooking was over; he walked away with the dough.  The one demonstration raised $75,000 for Dean’s first restaurant!

Use your connections and culinary skills to get to know investors; but make sure you have a solid business plan investors can easily digest.