8 Common Business Plan Mistakes Small Businesses Make.

August 28th, 2010

Starting and building a small business is challenging and risky.  Statistics show more than half of all small businesses fail in the first three years.  Writing a business plan is an essential first step for any business start-up to enhance your opportunity for success.

A business plan helps you evaluate the strength of your business concept.  Is this business a sustainable business that can create revenue and make a profit? Additionally, a business he plan also serves as kind of a blueprint to help guide you as you build your business by establishing goals and objectives so you can stay on track.  A lot of small businesses lose focus in the early years, and as a result they become a failure statistic.

If you are struggling with creating a business plan for your business, here are some common mistakes business owners make and how you can avoid them.

1.  Procrastinating.  The thought of writing a business plan is overwhelming and can be intimidating.  As such, business owners put if off and it never gets done.  My best advice.  Just do it!  Get started and think of it as a process rather than another task to mark off your “to-do” list. You won’t have all the answers at first, but it is the exercise of finding the answers that is important.

2.  Outsourcing the Plan.  As the business owner you are the one who has to deliver the plan results so you need to be intimately involved in the process of writing the plan.  If you hire someone to write it for you, it’s just a bunch of paper.  It’s okay to work with professionals to advise you, but it’s not a good idea to hand off the project and walk away.

3.  Inflating the Opportunity,  Entrepreneurs are eternal optimists.  Therefore, it is easy to get caught up with our business idea and inflate the opportunity.  Naturally, we’d like to think everyone is a potential customer.  In reality, that’s never going to be the case.  Yet, start-ups get over-zealous and they think they can sell millions when in reality it is more realistic to think in the thousands.

4.  Underestimating Start-up Costs  It always takes more money than you think.  So you really need to do your homework.  And don’t forget about your personal income needs when you estimate your costs.  Most businesses don’t start off making money so your personal financial needs should be part of your calculations.

5.  Overestimating Growth.  Rapid, hockey stick growth is not reasonable in today’s economy.  Your projections should match reasonable market trends.  Plus, it usually takes longer to build a business than you anticipate.  If your plan calls for rapid growth you may find yourself struggling to keep the doors open.

6.  Too Vague  Because pulling together all the information you need to write a good plan is time consuming, a lot of business owners take the easy way out and are too vague.  They don’t have the detail they need to support their conclusions.

7.  Too Detailed  A business plan is not a novel.  The more concisely it is written the better.

8.  Hung-up On Format.  As long as a business plan makes sense, the format you use isn’t critical.  Unless perhaps you are dealing with a venture capitalist that requests a certain form, but most small business start-ups don’t go after VC money.  A banker once told me the best business plan he’d ever seen was written on the back of a paper grocery bag.

There are excellent resources on the Internet to help you write your business plan.  Also, small business development centers are located around the country and they provide counseling and assistance to small businesses.  You can find one near you at www.asbdc-us.org.


Tips to Make the Most of a Media Opportunity

August 14th, 2010

A television appearance. A radio interview. A magazine article or a mention in a popular blog. Every business owner understands the value of positive media coverage. There’s no better way to build your brand. Media coverage is significantly more credible than paid advertising because the content is developed by an unbiased, third-party source. That’s why companies spend a lot of time and effort trying to capture the media’s attention.

What would you do if the Today show?  Would you be ready?  You certainly don’t want to blow your opportunity.  A mishandled interview can damage your company’s brand. The key — careful planning and preparation.  Even a seasoned professional can make mistakes without preparing properly.  So here are some tips that can help you make the most your 15 minutes of fame.

First, never respond to a reporter’s call off-the cuff.  When you try to wing it not only do you risk making mistakes, but you also won’t make the most of the opportunity.  Find out specifically what the story is about and how it is going to be used.  Ask what topics or types of information the reporter is seeking.

Next, find out the reporter’s deadline for the story so you can arrange a convenient time to schedule the interview.  This provides you with the opportunity to plan and prepare your key messages.  What is it you want the audience to know?  Jot down your message points so you can stay in control of the interview.

Practice what you want to say.  Rambling, interjecting a lot of “you knows” or stumbling over words makes you look inarticulate and unprofessional.  Your mouth has memory so rehearse what you plan to say.

Avoid using slang, industry-specific jargon and acronyms. You want your message to be communicated with clarity. Answer questions in soundbites — in other words be succinct.    That’s particularly important for television interviews.  Most television segments are only  around two minutes in length. Even if the interview is taped, make your answers short and to the point.

Don’t be fooled by a reporter’s pregnant pause. Sometimes when you have finished answering a question the reporter won’t respond immediately. A lot of people who are uncomfortable with long pauses in a conversation feel compelled to continue talking. That’s when you can get yourself into trouble by talking too much.  Keep your key messages and when you are finished — stop talking.

Always assume your microphone is on. You’ve probably chuckled at a few blunders public officials have made when they’ve forgotten to pay attention.  And nothing is ever ―off the record  Off the record means different things to different journalists so if you aren’t comfortable sharing the information, don’t

Finally, “no comment” is never a good response in an interview. It is best to either answer the question or explain why you can’t. If you don’t know the answer to a question, admit it, and if possible, offer to help the reporter find the information she needs.

Media coverage can give you business a big boost, so plan and prepare to make the most out of your 15 minutes of fame.

Coming up in “It’s Your Biz with Susan Solovic” get media tips from expert Tripp Frohlichstein


Twin Brothers Turn Part-Time Passion into Full-Time Enterprise.

August 7th, 2010

This blog was originally written and published for Fast Company.

Twin brothers, Randy and Jeff Vines, grew up in the suburbs of St. Louis, but fell in love with the history, culture, diversity, and even the quirkiness of the city of St. Louis at a very young age. On Saturdays, while most teenage suburbanites were hanging around shopping malls, the Vines brothers would hop on a city buss and spend the day producing a local access television show on city life. “The people in the city are just a notch above. They have swagger you just don’t see everywhere,” explains Randy Vines.

STL Style

While away at college, the brothers wanted to display their civic pride and show-off the uniqueness of their beloved city, but the only apparel available was the typical tourist attire. Back in St. Louis with traditional jobs, the Vines brothers continued to long for edgy, trendy apparel depicting the colorfulness of St. Louis City. So they decided to create their own.

T-shirt Design“When we would wear own designs we’d be asked by strangers on the street where did you get that shirt,” remembers Jeff Vines. “So we did a small run and then signed up to have a booth at some downtown festivals and we always would sell-out quickly. We learned real quick what people wanted.”

That was the beginning of STL-Style. Mostly selling out of boxes from the back of their car, the Vines’ t-shirt creations became a big hit garnering extensive press coverage, including an article in The New York Times. Soon people were ordering from around the world and it was difficult to keep up with demand. While continuing to work their “day jobs”, the two committed nights and weekends to their burgeoning business. “There weren’t enough hours in the day. We had to hire our friends to help out part time and it became a matter of whether we are going to keep treading water and doing what we are doing or are we going to take this to the next level and get serious about it,” Jeff says. It’s a pivotal point many part-time business owners face.

After nine years of part-time operations, the Vines twins decided to turn their part-time passion into a full-time enterprise. Randy and Jeff Vines waited until the business basically directed their decision for them–STL-Style had gone as far as it could go as a part-time endeavor. A part-time business gives you the opportunity to develop your business model and learn from your mistakes. You have a history and a customer base from which to grow which enhances your chances for success. As Randy notes, “I think more and more the culture in America is about doing less conventional approaches to earning a living. More than ever there is this excitement about entrepreneurialism and people are figuring out a way to turn their passion into dollar signs.”

Watch “It’s Your Biz with Susan Solovic” for a video profile of STL-Style.


It’s Your Biz Goes Live!

August 2nd, 2010

As a business owner, I’m sure you understand the importance of marketing so I hope you’ll forgive me if I share some exciting news.  This Sunday, August 8, 2010, at 10:00 a.m. CST, I am kicking-off a new small business television show on Fox 2 – KTVI-TV.  The show is called “It’s Your Biz with Susan Solovic,”.  It is a half hour program produced exclusively for small business owners, entrepreneurs and people who are still dreaming about being their own boss.

I am thrilled to have a long-list of internationally acclaimed small business experts joining me on the program.  The inaugural show starts off with Dale Furtwengler, author of “Pricing for Profits,” and Jill Konrath, author of “Snap Selling.”  There’s also a feature segment about twin brothers who are successfully turning their part-time passion into a full-time enterprise.  And you’ll meet a golfing grandmother whose invention is making a big hit on the links.

If you can’t watch the show on Sunday morning, set your DVR.  Or you can  watch online after the program airs on  my new website www.ItsYourBiz.com.  When you visit the site you can submit questions for show experts and suggest story ideas.  Also, join us on Facebook and Twitter.  @ItsYourBizTV

Having spent an entire lifetime immersed in the entrepreneurial world, I realize small business is as much about a way of living as it is making a living.  I look forward to bringing this resource to the airwaves and I look forward to connecting with all of you.


Learn How to Pitch Your Biz to the Media: July 21 Networking Event

July 8th, 2010

Breakfast Event:  Meet, Pitch And Network

Do you ever wonder how some businesses get featured on tv and in print?  Do you think you have a compelling story to tell about your business?

Now is your chance! Get the Media Attention You Deserve. Network with other entrepreneurs, learn how to pitch your business and actually pitch your ideas to small business journalists.  Susan Solovic of the new Fox 2 show, “It’s Your Biz with Susan Solovic,” and Ron Ameln from SBM will discuss how to pitch your business to small business journalists.  The two, as well as their staff members, will be on hand to listen to your ideas and pitches.

Date:  July 21, 2010
Location:  Ces & Judy’s

10405 Clayton Rd.
St. Louis, MO  63131

Time: 7:30 Registration, Coffee & Juice
7:45 Full Breakfast buffet
8:15  Program:  Successful Media Strategies
8:45  Pitch and Network

Cost:   $15.00 per person

RSVP:  Limited Seating.  Reservations required by July 16, 2010

Click here to make your online reservation

About It’s Your Biz with Susan Solovic. “It’s Your Biz with Susan Solovic” is an exciting new television program featuring entrepreneurial success stories, expert advice, tips, tools and resources for small businesses.  Insight and information to make your small business dream a reality.

About SBM. St. Louis Small Business Monthly is St. Louis’ locally owned business publication, bringing business tips, strategies and analysis to the presidents, CEOs, owners and top executives of 22,000 businesses in the St. Louis Metropolitan region.


Reinvent Your Biz — Rebound from the Recession

July 5th, 2010

During these tough economic times, many small businesses are experiencing difficulty hanging on.  With little hope of recovery on the horizon, some are wondering about their staying power.  Should they continue to stay the course or it is time to throw in the towel?  Perhaps neither is the right answer — maybe it’s time to reinvent your business.

How do you know which is the right course of action?  Start by analyzing where you are today.

  • Compare Your Business. You can decide whether staying the course is the right action by comparing your business with other similar businesses in your industry and geographic location.  Are they holding their own or perhaps even starting to grow again? If other similar types of business are starting to see some rebound and you are still barely keeping your head above water then that tells you it is time to make changes.
  • Don’t Throw Good Money After Bad.  You can’t save yourself into prosperity, but if you are constantly throwing money into your business and sinking farther and farther into the hole, then you need to take a step back and analyze what’s happening.  There comes a point in time where sinking more money into the business isn’t going to fix the problems.  That’s the point where you may need to recognize it’s time to call it a day or make dramatic changes.
  • Reinvention Opportunity.  Some businesses that are struggling in today’s environment simply need to step back and look at the way they are doing business with a fresh set of eyes so they can discover ways to do things differently. Sometimes shaking things up a bit– in a large or small way — can ramp up revenue opportunities. Has the market changed?  Has your business changed  accordingly.  Don’t dig your heels in the ground.  If you keep doing the same thing over and over again, and you keep getting the same dismal results then it’s time to do something differently.

How do you go about reinventing your business?  There ‘s no set formula because reinvention is a process.  Therefore, there can’t be a an established criteria.   The reinvention process is intended to make full utilization of your resources for greater productivity and profitability. So here are some ideas to help you move the ball forward.

  • Give Yourself Permission and Time.  You can’t think about reinvention in the midst of the day-to-day turmoil of running your business.  Schedule time to review and analyze what’s working and what’s not.
  • Start with the Obvious.  Review your current operations.  Are there ways in which you could operate more efficiently.  For example, have you thought about collaborating with another company to share office or warehouse space?  How about joining together to create a purchasing pool to enhance your economies of scale?  Even joint advertising campaigns or marketing efforts may increase your reach and bottom line.
  • No Sacred Cows.  Challenge all assumptions about your business.  Look at everything you are doing and drill down.  Why are you doing what you are doing?  Should you be doing it that way?  Is there a better way?
  • Review your customer interface.   Are you making it easy for your customers to do business with you?  For example, I know a doctor who opened a medi-spa in his office.  The revenue from the spa isn’t meeting his exceptions.  The problem with the spa is its customer interface.  It is only open when the medical office is open.  Spa clients want hours available on the weekends and evenings    A simple change could increase his revenue significantly.
  • Invent New Revenue Streams.   Look at the way you make money now  Are their other revenue streams you could create that might be more appealing to your customer base.  For example, if you currently sell a certain type of equipment, could you offer a rental or lease program.
  • Price Differently.  Sometimes people are willing to spend less more often than make a one-time large commitment.  Think about how gyms price their memberships.  They give you the choice of paying for a year or more, but they also allow you to pay as you go.
  • Be Unorthodox:  Collaborate with a competitor. Target a new industry.  Go virtual.

Reinventing your business may be just the boost you need to rebound from the recession.


Take Your Dog to Work — You May Increase Your Profits

June 24th, 2010

Is your office going to the dogs today?  Maybe it should be.  According to a recent survey, the majority of dog owners say they would put in longer hours at the office if their furry-friend could accompany them.  And 38 million people believe that having pets in the workplace would increase productivity.

Take Your Dog to Work day is an annual event that began in 1999 and was the brainchild of Pet Sitters International.  That first year approximately 380 businesses participated nationwide, and the number continues to increased.  In fact, some small businesses have created pet-friendly environments year-round.

Why?  First, it is an excellent benefit to offer employees.  Small businesses can’t compete with big companies when it comes to benefit packages, but many pet-lovers would give up certain perks for the privilege of taking their furry-friend to work with them.

Also, in a recent survey conducted by Pet Sitters, some 55 million respondents said they believe pets in the workplace enhance creativity and help co-workers get along better.  Thirty-seven million said they think pets at work improve the relationships between managers and employees. And amazing, 32 million think pets in the office would decrease the amount of smoking.

So if you are interested in making your office a dog-friendly environment, here are some tips to get your started.

*  Talk to your employer and co-workers.  Get the buy-in from management and make sure other employees are enthusiastic about the idea too.  If there is someone in your office who is allergic or extremely afraid of dogs, then your company may not be a good candidate.

*  Establish guidelines.  If you get the green light to move forward, then make sure you work with management and co-workers to establish guidelines.  When are animals allowed?  What types of animals?  What are the requirements to be considered an appropriate office pet?  These are questions that should be answered in advance.

*  Prepare your pooch.  Make sure your pet is ready to go to work.  An office pet should be well socialized with other animals and people.  It should know its commands and how to mind its manners.  Also, you’ll need to have the necessary travel items such as a bag, bowls, toys, treats, etc.  In addition, your animal must be healthy, well-groomed and absolutely house-broken.

* Prepare Your Work Area.  Make sure the work environment is free of items that might put your pet at risk.  No lose electrical cords lying around that might look like interesting chew toys.  Also, clear a space so your pet with have its own little area.

*  Pooch Patrol.  Your office will need to elect a few people to be on a pooch patrol committee.  Someone has to have the authority to restrict misbehaving pets from returning to the office.

If you’d like more information about Take Your Dog to Work Day, visit their web site.


To Hire or Not to Hire Your First Employee? That is the Question.

June 19th, 2010

Small businesses usually start-off as a one-man show.  When you are the owner you do everything from emptying the trash to collecting the cash.  As your business grows, however, it can reach a point where the volume of work is overwhelming.  That’s not a bad thing in terms of your business success, but it can cause you to become stressed out and burned out.  There are only 24 hours in every day and there’s only so much one person can accomplish.

Reaching this point in your entrepreneurial journey is a pivotal moment.  It’s the proverbial fork in the road.  The direction you choose will have a lasting impact on your business.  You recognize the need for additional manpower to manage the business but the thought of committing to more overhead is scary.  However, you also realize if you don’t add additional resources then you’ll stagnate at your current level of business.  It’s a catch 22 in many respects.

So how do you know what to do?  When is the right time to hire your first employee?  The answer: When the business is ready.  When you are ready.  And when adding employees is in  strategic alignment with your vision for the business.

First, review your business goals.  If you desire to build a sustainable business enterprise, then it is going to take more than one set of hands to get you to that point.  My theory about adding employees is what I call the MYTOP theory.  MYTOP stands for multiply yourself through other people.  Your first employee should be someone who complements your skill set so you can focus more of your time and energy on the things that you do well and add the most value to your business.  So step number one before you hire anyone is to analyze your strengths and weaknesses.

Next, remember to hire smart, not fast.  Clearly identify your business needs.  That means you need to write a job description.  Yes, I realize this is tough because you’ve never had anyone work for you before so how do you really know what the job is going to entail.  Now is the time to figure it out.  It’s important for you to define your expectations so you can identify the right candidate.  It’s also important for your employee.  Without established expectations the chances of failure are great.  Not to mention the frustration it can cause for both of you.

Determine your salary range for the new position.  Committing to a salary is the scary part.  Recognize when you hire someone, in order to get the type of individual you need to help you grow your business, you may have to take a salary cut yourself.  In fact, many entrepreneurs find they have to miss a paycheck here in and there in order to make sure their employees or paid.  Are you ready to make that commitment?  It’s another form of making a financial investment in your business.  However, if you choose wisely the rewards are worth it because two people can accomplish more than one.

Finally, avoid hiring family and friends. I would venture to say 90 percent of the time hiring a friend or a family members ends in a disaster.   When things go awry, good, long-term friendships are destroyed and family gatherings tur out to be extremely uncomfortable.

What if the friend or family member is willing to work for free or a below market-value salary, and your cash flow is tight? Remember the adage you get what you pay for?  Your friends and family typically mean well and they think they are doing you a favor because they want you to succeed.  The operative word here is “favor”.  Remember that!  Because when someone thinks they are helping you out and doing you a favor, then it’s not a “real” job, and you aren’t really the “boss.”  Chances are they won’t take you or the job seriously, and could easily leave you high and dry when you need them the most.

Building the right team can help you grow your business faster than you can ever do it alone.  But make sure you do it carefully and make smart choices.

For more check out my interview on ABC News Now “Good Money”.


June is Effective Communications Month — Talk Your Way to Success

June 1st, 2010

Successful entrepreneurs are great visionaries, but they also share the gift of gab.  They know how to communicate their ideas in an engaging way so others can see and embrace the vision too.  More simply stated, they are excellent story-tellers and evangelists for their companies.

In today’s competitive marketplace, communication skills are an important competitive advantage.  In fact, Diane DiResta, a professional speech coach and author of “Knockout Presentations: How to Deliver Your Message with Power, Punch and Pizzazz,”  says “If you aren’t speaking with power and confidence, you are leaving money on the table.  The people who are good with presentation and communication skills get more jobs, promoted more, get more sales and get more business.”

I concur 100 percent with DiResta’s analysis.  No one can sell your business better than you.  Yet, not everyone is a natural communicator.  Many business owners are fearful of making presentations or speaking in public.  But that doesn’t mean you can’t overcome your fears and learn to present with confidence.

Pubic speaking is still the number one fear – even outranking death.  According to DiResta, although people have many different reasons to explain their fears, it really boils down to the fear of humiliation.  “So when I work with people I work on recovery strategies.  We look at the worst things that could happen and then have a response or recovery strategy in mind. “

Overcoming the fear of making presentations and learning to communicate like a pro, means just getting out there and doing it.  DiResta recommends starting off with small opportunities, such as speaking on a panel.  And whatever you do, don’t forget to breathe, she adds.  When you are fearful, you tend to hold your breath, and that of course can make you feel light headed.  So take nice deep breaths.

Communication skills are also important in less formal settings such as voice mail and social media.  First, let’s talk about voice mail.  Personally, I hate listening to voice mails because most people ramble on and on and wait to the very last minute to leave a call-back number.  If I don’t get it the first time, I have to listen to the rambling message all over again.  What a productivity eater!

So DiResta says to think of voice mail as another communication strategy.  You want to be brief, and leave your number at the beginning and the end of the message — slowly.

Utilizing social media is also another extension of your business communication strategy.   Always keep in mind your company’s brand and reputation is at stake in the cyber-networking world.  DiResta reminds us to be professional and to add value in our communications.  There should be a certain amount of personal disclosure for engagement because people want to know you but you should remain primarily focused on the main purpose of the communication which is business.

To learn more about how you can enhance your communication skills, listen to my podcast interview with Diane DiResta.  http://www.susansoloviconline.com/podcasts/



Are You a Voice Mail Blunderer?

May 24th, 2010

Do you have trouble getting people to return your phone calls?  Maybe it’s because you are a voice mail blunderer.  That’s right. You may be leaving voice mails people find annoying, obnoxious or even down right irritating.

Want to improve your performance?  Here are some common sense voice mail rules of etiquette to follow.

1.  Listen to the message.  Make sure you pay attention to the message the person you are calling has recorded on their voice mail system.  If they are on vacation, it might be a good idea to call back when they return instead of leaving a message.  Remember, when they get back to the office their voice mail box most likely will be full and your message could easily be discarded.  Additionally, the voice mail recording may have information directing you to someone else who can help you with the information you need.

2.  Don’t ramble.  Whenever you leave a voice mail message, respect the recipient’s time and be concise and to the point.  Don’t carry on a conversation with the recording then hurriedly leave your name and phone number at the end.  Think about what you want to say before you make the call.  In fact, if you have never spoken with the recipient before, it’s a good idea to actually rehearse what you are going to say. Practicing reduces the risk of tripping over your tongue when you are leaving the message.

3.  Contact information.  Leave your name and contact information at the beginning of your message as well as at the end.

4.  Enunciate.  Speak slowly and clearly when you leave your message.  If the recipient has to review your message numerous times to catch the necessary information, you may get ignored and deleted.

5.  Avoid humor and infomercials.  A voice mail is not the place to practice your stand-up comic routine.  What you think is funny, might be offensive to someone else.  Also, never use a voice mail message to present an infomercial about your product or service.  Once again, be short and to the point.  The goal is to get a return phone call.

6.  Review your message.  If the voice mail system provides an opportunity for you to review your message before you hang up, take advantage of it so you can correct any mistakes you might have made.

7.  Don’t be a voice mail stalker.  Once you have left your message, give the recipient ample time to return your call — usually 24 to 48 hours is reasonable.  Leaving multiple messages in the same day can be irritating and may be perceived as voice mail stalking.

For more — watch “It’s Your Business with Susan Solovic”.